All orders are processed within the guaranteed processing time noted in the banner of our website. Due to the nature of our shop, our print times are constantly changing. Please see our home page for the most up-to-date processing time. You will receive an email confirmation upon order submission and again when your order has shipped.
We are not responsible for shipping delays after the package is with the shipping company.
How do I check the status of my order?
Once your order has shipped, you will receive an email confirmation with tracking. Please allow up to 48 hours upon receiving that email for the courier system to populate information.
Shipping cost is based on service selected and is calculated on a per order basis. We sometimes offer free shipping based on categories or site wide.
Update: All priority orders also include shipping insurance.
Estimated Delivery Times
Priority Mail 1-3 business days starting at $7.50
Media Mail 2- 8 business day starting $3.19 *no insurance included*
First Class Package 1-3 business days starting at $3.80
At this time we ship to the USA & Canada(via our website). Please contact us if you would like to place an international order.
**Includes Military FPO / APO
Missing, Lost, or Damaged Items
We are not responsible for packages once in the hands of the shipping company. We recommend checking with the courier.
If you are still having problems, we recommend you start the insurance process that is required on all shipments.
Four Pillars Printing Boutique ships to the USA & Canada(via our website). If you are outside of those locations and would like to place an order we kindly ask you to email us to place that order.
We are always happy shipping to our military at FPO / APO.
Please see SHOP POLICIES below.
We are not responsible for shipping to the wrong address if the wrong address is supplied by the customer. If you made an error in your shipping address, please email us the correct address to firstname.lastname@example.org with the subject WRONG ADDRESS. If any way possible we will update the address. However, if the order has already been processed, we are not responsible for the error and therefore cannot issue a return or refund.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Sale items and all custom printing are not eligible for return.
Additional non-returnable items:
– Gift cards
– Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items for non-print items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. In the email you will be required to provide proof of purchase, a description of the issue and a picture of the item.
To return your product, please get in contact via email to email@example.com and if your items are eligible for return we will supply a return label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.